EKO – WEBSITE AND SMART GALLERY PRIVACY POLICY
Updated as of June 5, 2025
Interlude US Inc. (d/b/a Eko) and its affiliates (collectively, the “Company”, “we” or “Eko”) respects the privacy of its website users (“User(s)” or “you”) and is committed to protect its Users’ personal information. We believe that you have a right to know our practices regarding the information we may collect, process and use about you when you use our website eko.com and its subdomains (collectively, the “Site”) and/or our Smart Gallery. Please read the following carefully to understand Eko’s views and practices regarding your Personal Information and how Eko will treat it.
1. Your consent (important, please read carefully!)
This Privacy Policy (“Privacy Policy”) details how your Personal Information collected via the Site and/or the Smart Gallery is used and processed by Eko.
BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE AND THE SMART GALLERY, YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO REVIEW THIS PRIVACY AND YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY AND EKO'S PRACTICES DESCRIBED HEREIN, INCLUDING THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION AS SPECIFIED HEREIN. IF YOU DISAGREE WITH ANY TERM PROVIDED HEREIN, YOU MAY NOT ENTER, CONNECT TO, ACCESS OR USE THE SITE AND/OR THE SMART GALLERY IN ANY MANNER.
FOR THE AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO US. IF YOU FAIL TO PROVIDE SUCH CONSENT, YOU MAY NOT ACCESS OR USE THE SITEAND/OR THE SMART GALLERY, AND WE WILL NOT BE ABLE TO PROVIDE YOU WITH ANY SERVICES VIA THE SITE AND/OR THE SMART GALLERY. IN SUCH CASE, YOU ARE REQUESTED TO CONTACT US BY ALTERNATIVE MEANS.
3. Which information may we collect about Users?
We collect from Users two types of data and information:
3.1. Non-personal Information. The first type is non-identifiable and anonymous information. Non-personal Information, which is being gathered, consists of technical information and behavioral information that does not pertain to a specific individual (“Non-Personal Information”). We are not aware of the identity of the User from whom we have collected the Non-personal Information.
You may access and browse the Site and/or the Smart Gallery without disclosing personal information, although, like most websites, we passively collect certain Non-Personal Information from your devices, including: (i) technical information such as the type and version of your device and its operating system, the type of browser, screen resolution, keyboard language, Wi-Fi connectivity, etc.; and (ii) behavioral information which may include the User’s click-stream on the Site and/or the Smart Gallery, time spent on various screens of the Site and/or the Smart Gallery and additional information of a similar nature (collectively, “Technical and Behavioral Information”). We may also use third-party service providers, to obtain detailed analytics on the device and the User's behavior on the Site and/or the Smart Gallery. Please note that we or our third-party service providers will collect such Technical and Behavioral Information by using certain tracking technologies, such as cookies, as further detailed below.
Please note that Technical and Behavioral Information is collected and processed both when you use our Site and when you interact with the Smart Gallery.
3.2. Personal Information. The other type of information we collect is individually identifiable information. To put it simply, this information identifies an individual or is of a private and/or sensitive nature, such as your contact information (“Personal Information”), including:
Personal Information which is provided voluntarily through the Site:
Communications with Eko: Personal Information you provide us as part of any communications with us, by any means, including by contacting us via our live chat support, email, or through our social network pages (such information may include marketing and communication data that includes your preferences in receiving marketing from us and your communication preferences). Please note that we may record calls for quality assurance purposes and in order to improve our services.
Contact Us or Book a Demo: when using our Contact Us or Book a Demo form available via the Site, we may collect certain information, such as your full name, email, phone number. You may also provide to us free text which includes personal information.
Newsletter: you may voluntarily join our mailing list by providing us with your email address via our Site.
Personal Information collected via technology embedded in the Site and the Smart Gallery:
Identifiers: during your use of the Site and/or the Smart Gallery, we will access, collect, process, monitor and/or remotely store online identifiers, such as Internet Protocol (IP) address, MAC Address )as applicable), AD-ID or other unique identifiers, for enhancing the User’s experience, generating analytics and for geo-location and security purposes, as further detailed below.
Geolocation data: during your use of the Site and/or the Smart Gallery, we will access, collect, process, monitor and/or remotely store "geolocation data", including through the collection of Internet Protocol (IP) addresses and other similar information to determine your location for providing our services and for analytics and security purposes.
Technical and Behavioral Information: to the extent that the Technical and Behavioral Information will be linked to or associated with a specific individual then such information will be considered as Personal Information.
3.3. Please note:
We may cross-reference your Personal Information with other Personal Information we may have about you. Any Non-personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists.
We use cookies and other tracking technologies, including third-party tracking services and usage logs, to track and analyze data from Users of the Site and/or the Smart Gallery and for purposes of security and fraud prevention. For more information please refer to our Cookie Policy available at: https://eko.com/legal-terms#cookie (“Cookie Policy”).
4. How do we collect information about our Users?
There are two main methods we use to collect information:
4.1. We collect information through your entry, connection, access and/or use of the Site and/or the Smart Gallery. In other words, when you access or use the Site and/or the Smart Gallery, we are aware of your usage of the Site and/or the Smart Gallery, and may gather, collect and record the information relating to such usage. For example, when you use the Site and/or the Smart Gallery, we gather your Technical and Behavioral Information.
4.2. We collect information which you provide us voluntarily. For example, we collect Personal Information that you provide through email correspondence. We will inform you prior to collecting your Personal Information if it is requested on a voluntary basis and the consequences of not providing voluntary Personal Information.
5. What are the purposes of the collection and processing of information?
5.1. Non-personal Information is processed in order to:
Enhance the User’s experience on the Site and/or the Smart Gallery;
Create statistical information and learn about the preferences of Users and general trends on the Site and/or the Smart Gallery (e.g. understand which features are more popular than others);
Statistical analysis of the Site and/or the Smart Gallery; and
Keep the Site and the Smart Gallery safe and secured and for prevention of fraud.
5.2. Personal Information is processed in order to:
Enable the operation and constant improvement of the Site and/or the Smart Gallery;
Register your interest in becoming a new customer;
Add your contact details to our mailing list for the purposes of sending you information about our products and services by email, SMS, phone, through web-browser notification or through the post. You have the right to opt-out of marketing messages at any time by following the instructions in such messages;
Contact you by phone and/or by email with further information relating to our products or services;
Ensure that content on the Site and/or the Smart Gallery is presented in an optimal way for you and for your device (e.g., tablet, mobile phone);
Send you by email, SMS, through web-browser notification or through the post updates, notices, announcements, and additional information related to Eko including with respect to changes made to our Site's terms of use and privacy policy;
Conduct internal operations, such as: troubleshooting, data analysis, testing, research, and statistical analysis;
Comply with our legal obligations and provide us with the ability to protect our rights and legitimate interests; and
Maintain our data processing records and general administrative purposes.
6. Sharing Personal Information with Third Parties
6.1. Eko respects your privacy and will not disclose, share, rent, or sell your Personal Information to any third party, other than as permitted under this Privacy Policy.
6.2. In addition to using the information collected by us for the purposes described under Section 5 above, we may also share your information in the following cases:
Eko Personnel: Personal Information that we collect and process may be transferred to or accessed by personnel of Eko for the sole purpose of enabling the operation of the Site and/or the Smart Gallery and to contact you (as detailed in Section 5 above).
Service Providers: we share Personal Information with vendors, commercial software providers, consultants and data processors who perform services on our behalf, including without limitation, companies that provide analysis, messaging services and services which host the Site and the Smart Gallery. Please note that we collect, hold and manage your Personal Information through a third party's cloud based services, as reasonable for business purposes, which may be located in countries outside of your jurisdiction.
In addition, we may share Personal Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy or any other agreement or terms of service between you and Eko, and to defend against any claims or demands asserted against us by you or on your behalf; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to protect the rights, property, or personal safety of Eko, the Users or the general public; and (e) when Eko is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of Eko (while such acquired company or investor may be located in countries outside of your jurisdiction).
6.3. For avoidance of doubt, Eko may transfer and disclose Non-personal Information to third parties at its discretion including without limitation for statistical, analytical and research purposes and for customization, developing and improvement of our Site and/or the Smart Gallery.
7. Your Rights
Eko acknowledges you may have the right under applicable law to access, change and delete the Personal Information we collect and process about you. If you wish to access or to correct, amend, or delete Personal Information, please send us an email to: privacy@eko.com. and we will respond within a reasonable timeframe, but in any event no later than permitted by applicable law.
8. Location of Your Data
The information collected from you by Eko, as detailed in this Privacy Policy, may be transferred to, and stored in, servers which may be located in countries outside of your jurisdiction and in countries that are not considered to offer an adequate level of protection under your local laws. It may also be processed by Eko and its suppliers, service providers or partners' staff operating outside your country.
Eko is committed to protecting your Personal Information and will take appropriate steps to ensure that your Personal Information is processed and stored securely and in accordance with applicable privacy laws, as detailed in this Privacy Policy. Such steps may include, but not limited to, putting in place data transfer agreements and ensuring our third-party service providers comply with Eko's data transfer protection measures.
BY SUBMITTING YOUR PERSONAL INFORMATION TO EKO, YOU ACKNOWLEDGE AND CONSENT TO SUCH TRANSFER, STORING AND/OR PROCESSING OF PERSONAL INFORMATION.
9. Minors
The Site and the Smart Gallery are intended for Users over the age of sixteen (16). Therefore, Eko does not intend and does not knowingly directly collect any Personal Information from children under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Site.
10. Direct Marketing
You hereby agree that we may use your contact details you provided us with (including, without limitation, e-mail address and phone number) for the purpose of providing you commercial and/or non-commercial materials related to our current and/or future products and services, through e-mails, SMS or regular mail. You may withdraw your consent by sending a written notice to Eko's e-mail: privacy@eko.com, or alternatively follow the instructions for removing yourself from the mailing list which are available in the message transmitted to you.
11. Third Party Service Providers
While using the Site and/or the Smart Gallery we may be using third party service providers, who may collect, store and/or process the Personal Information detailed herein. Such third parties may be located in a country that does not have the same data protection laws as your jurisdiction. Eko uses commercially reasonable efforts to engage with third parties that post a privacy policy governing their collection, processing and use of non-personal and personal information. Such third parties’ software or services may include without limitation the following categories of service providers:
Analytics services, including Google Analytics;
Hosting and cloud service, including AWS; and
CRM Platforms such as Hubspot.
Please read such third party service providers' terms of use and privacy policies to understand their privacy practices.
12. Links to Third Party Websites
We may provide certain links in the Site which permit Users to leave our Site and enter non-Eko sites or services. Most of such linked sites and services provide legal documents, including terms of use and Privacy Policy governing the use thereof. It is always advisable to read such documents carefully before using those sites and services, inter alia, in order to know what kind of information about you is being collected.
13. Security
13.1. We take appropriate measures to maintain the security and integrity of our Site and the Smart Gallery and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures.
13.2. Your Personal Information is hosted on third party servers, which provide advanced strict security standards (both physical and logical).
13.3. Some of the security measures that we employ include, without limitation: the application of highly secure design and implementation methods to our Site, including state of the art encryption mechanisms and secure architecture design to all storage and transmission mechanisms used for the processing and transmission of your Personal Information, as well as access control and auditing systems (including firewall and identity management solutions), that restrict access to your Personal Information to authorized personnel only, based on their roles and their need-to-know requirements, needed to process your Personal Information on Eko’s behalf.
13.4. Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur.
13.5. Eko will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your Personal Information and will inform you of such breach as required by applicable law.
13.6. TO THE EXTENT THAT EKO IMPLEMENTED THE REQUIRED SECURITY MEASURES UNDER APPLICABLE LAW, EKO SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION INCLUDED IN THE PERSONAL INFORMATION.
14. Data Retention
Eko will retain the Personal Information for as long as we are confident that it is accurate and can be relied upon. Personal Information which is no longer required for the purpose for which it was initially collected will be deleted unless we have a valid justification to retain it which is permitted under applicable law, such as to resolve disputes or comply with our legal obligations.
15. Changes to the Privacy Policy
Eko reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently to check for any changes. In case of any material change, we will make reasonable efforts to post a clear notice on the Site or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such material changes will take effect seven (7) days after such notice was provided on our Site or sent to you via e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” and your continued use of the Site on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.
16. Have any Questions?
If you have any questions (or comments) concerning this Privacy Policy, please send us an email to the following address: privacy@eko.com, and we will make an effort to reply within a reasonable timeframe.
Cookie Policy
This cookie policy (“Cookie Policy”) explains what cookies are and how Interlude US Inc. (d/b/a eko), its subsidiaries and affiliates, (together, “eko”, “we”, “our” or “us”), use them when you (“User(s)”, “you”, “your”) visit and/or use any of the following: Our branded mobile application (the “App”), the eko Studio app available at: https://studioapp.eko.com, (“eko Studio”), eko’s video platform technology available at https://platform.eko.com, (the “Platform”), the interactive videos on the Platform (the “Videos”), eko’s websites and subdomains (the “Sites”) and any other online services operated by eko that link to this Privacy Policy (the “Online Services”) (collectively, the App, eko Studio, the Platform, the Videos, the Sites, and the Online Services shall be referred to as the “Services”). It also explains the different types of Cookies we use, and how you can change or delete them.
We hope that this policy will assist you in understanding and feeling more confident about our use of Cookies. We are committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the information we collect, use and share.
For information on how your information is collected and used by us in general, please see our Privacy Policy at [https://eko.com/legal-terms#privacy] (“Privacy Policy”).
In this Cookie Policy, reference to "Cookies" includes cookies and all other files that collect information in a similar manner. Please note that most Cookies do not collect information that identifies you and will instead collect more general information such as how Users arrive at and use the Services, or a User’s general location.
1. What are Cookies?
Cookies are small text files which are stored on, and accessed from, your computer or mobile device when you visit or use the Services. We use cookies, web beacons, pixels, clear gifs and other similar tools (collectively, "Cookies") on the Services to recognize your device from those of other Users of the Services, to improve the Services' performance, to deliver a better and more personalized service according to the User's individual interests and the device or browser used, to track Users' use of the Services, to gather information about the Users' approximate geographic location (e.g. city) to provide localized content, to prevent fraud and/or abuse, to estimate our audience size and usage pattern and perform other analytics, to develop our Services and to administer targeted advertising and our advertising campaigns to Users across different websites and devices.
2. How Long Will Cookies Stay on My Device?
Most of the Cookies we use are erased from your device immediately after your browser session terminates ("Session Cookies"). Other Cookies remain saved on your device and enable us to recognize your device in the event of a later visit to our Site, App, Eko Studio and Embedded Video Players ("Persistent Cookies"). Persistent Cookies allow us to make the Services more user-friendly, effective and safe and to record your acceptance of our Cookie Policy detailed herein. Please note that the data collected through Cookies will not be kept for longer than is necessary to fulfil the purposes mentioned above.
3. First - and Third - Party Cookies
First-Party Cookies are Cookies that belong to us and that we place on your device. Third-party Cookies are Cookies that another party, which provides us a service, places on your device through your use of the Services. For example, to administer the Services and for research purposes, we have contracted third-party service providers to track and analyze statistical usage and volume information from our Users. Third-party Cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet or so that they may provide you with behavioral advertising via our Site, App and Embedded Video Players.
4. Do We Track Whether Users Open Our Emails?
Our emails may contain a single "web beacon pixel" which enables us to verify whether our emails (and any links or advertisements within the email) are opened. We may use this information to determine whether our emails are of interest to Users, to approach Users who do not open our emails and verify whether they wish to continue receiving them and to inform our advertisers in aggregate of the audience size for their advertisements. Please note that such "web beacon pixel" will be deleted once you delete the email from your email account. If you do not wish the "web beacon pixel" to be downloaded to your device at all, please set your email account settings to receive emails from us in plain text rather than HTML.
5. What sort of Cookies Do the Services Use?
Generally, our Cookies perform the following functions:
Essential Cookies: Those Cookies are essential to navigate around the Services and use its features. For example, they allow us to remember your Cookie preferences and to verify if something is not working properly, so we can fix it quickly.
Analytical and Performance Cookies: Those Cookies are used to analyze how our Users use the Services and to monitor Services' performance. For example, we might use performance Cookies to keep track of which pages are frequently visited and from what locations our Users come from. We might also use these Cookies to highlight the Services that we think will be of interest to you based on your usage of the Services. We generally use third party Cookies to perform these services, for example, Google Analytics and Snowplow.
Functionality Cookies: Those Cookies allow us to operate the Services in accordance with your preferences when browsing or using the Services For example, such Cookies save you the trouble of typing in a username every time you access the Site and App, and recall your customization preferences, such as your preferred text size, fonts, languages and other parts of the Services that are alterable.
Targeting and Tracking Cookies: Those Cookies collect information about your activities when using the Services and other apps and websites, to provide you: (i) Online Behavioral Advertising, for which Cookies are placed on your device by our third party service providers to collect data from your activities on our Services and your web browsing activity, and group together your interests in order to provide you with targeted advertisements which are more relevant to you when you visit or use our Services (please note that your web browsing activity history and information derived from your activities on our Services can be used to deduce certain demographic information which relate to you, such as your age and gender); and (ii) retargeting, which enables our advertising partners to show you advertisements selected based on your online browsing activity on other websites, thus allowing companies to advertise to people who previously visited their website. We may allow our third-party service providers to use Cookies on our Services for the purposes identified above, including collecting information about your online activities over time and across different websites. For more information on the development of user-profiles and the use of targeting/advertising Cookies, please see www.youronlinechoices.eu or https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/.
Social Networking Cookies: Those Cookies are used so that Users can interact with the content of different social platforms (Facebook, Twitter, Pinterest, etc.) which are generated specifically for individual users of these social networks. The conditions of use regarding these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.
Below is a non-exhaustive list of certain specific Cookies you can find on our Services:
6. Can a User block Cookies?
Most devices and browsers will allow you to erase Cookies from your device’s hard drive, block acceptance of Cookies, or receive a warning before a cookie is stored. However, if you block or erase Cookies, your experience of the Site, App, Eko Studio and Embedded Video Players may be limited. Please note that unless you block the acceptance of Cookies, the Site, App, Eko Studio and Embedded Video Players will utilize Cookies upon your use of the Site, App, Eko Studio and Embedded Video Players (all unless it is required by applicable law to provide a separate consent to use such Cookies, and in which case we will use such Cookies only after we receive your separate consent to such use and subject to your right to withdraw such consent at any time). If you want to remove previously stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Site, App, Eko Studio and Embedded Video Players from placing further Cookies on your device unless and until you adjust your settings as described above.
For detailed instructions regarding the blocking of Cookies, please refer to your browser ‘help’, ‘tool’ or ‘edit’ section or see http://www.allaboutcookies.org/manage-cookies/. Below are links to instructions regarding the blocking of Cookies on commonly used web-browsers:
7. Opting out of performance Cookies
It is possible to opt-out of having your browsing activity within the Services recorded by performance Cookies. Please note that we use Google Analytics as our service provider in order to track Users' activities on the Services, including by use such service's persistent Cookies. Google provides a browser-add on which allows users to opt-out of Google Analytics across all websites, which can be downloaded here: You may opt out of Snowplow by using this form: https://mintmetrics.io/privacy-right-to-be-forgotten/ and Appsflyer by using this link: https://www.appsflyer.com/optout.
8. Opting out of target advertising Cookies
Please note that if you want to opt out from receiving targeted advertising, this does not mean that you will receive less advertising when you use the Services, but rather that the advertising you see will not be as customized to your interests.
You can visit the following sites, which will provide you further information, a list of all Cookies that are currently set on your device and instruction on how to opt-out of each of them:
Internet Advertising Bureau’s consumer advice site at: http://www.youronlinechoices.com/uk/your-ad-choices
or
the Network Advertising Initiative (NAI) opt-out page at: http://optout.networkadvertising.org/?c=1#!%2F
You may also opt-out of certain advertising cookies directly, by using the following links:
Audigent - https://audigent.com/optout
Adpredictive - https://adpredictive.com/privacy/opt-out/
Google Ads - https://support.google.com/ads/answer/2662922?hl=en
9. Changes to the Cookie Policy
eko reserves the right to change this Cookie Policy at any time, so please re-visit this page frequently to check for any changes. In case of any material change, we will make reasonable efforts to post a clear notice on the Site and App or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Otherwise, all other changes to this Cookie Policy are effective as of the stated “Last Revised” and your continued use of the Site and App on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.
11. Have any Questions?
If you have any questions (or comments) concerning this Cookie Policy, please send us an email to the following address: privacy@helloeko.com
Last Revised: November 19, 2023