Not finding what you need? Get a custom plan
FAQs
Got questions? We got you covered
What is eko’s refund policy?
Read our refund policy on our legal terms page.
What payment methods do you accept?
You can pay using the following payment methods:
All major credit cards including Visa, Mastercard, Discover, American Express, and UnionPay
Do I get a customer demo?
Once you sign up for an eko Starter plan, request an onboarding session. After your demo, you will be assigned a dedicated point of contact for all of your eko-related questions.
What currency are your prices?
All prices are in US dollars.
Which would be better for me, Essential or Professional?
For SMBs or SMEs with a small product catalog, the eko Basic plan is ideal. For larger SMEs or enterprises, the eko Essential plan best accommodates extensive product catalogs.
Where are my media assets?
Access your media assets effortlessly in the eko Platform—simply sign in to your account.
What type of formats do you support?
eko supports a wide range of multimedia formats and sizes, including JPEG and PNG for images, MP4 and MOV for videos, and HTML5 for interactive product visuals, ensuring optimal compatibility across different web and social platforms.